SLA Support

We have 3 SLA product support options available:

  • Standard Support:
    • 2 day average response time for Mantis tickets
    • Business Hours Support
    • Support available via Chat, Mantis and Email
    • This level of support is not available for Oracle users
    • $5,000/year
  • 524 Priority Support:
    • 1 day average response time for Mantis tickets
    • 524 support – (Sunday evening to Friday evening)
    • Support available via Chat, Mantis, Voice and Email
    • $10,000/year
  • 724 Priority Support:
    • 4 hr average response time for Mantis tickets
    • 524 support – (Sunday evening to Friday evening)
    • Plus Twelve 724 Support incidents per year to cover incidents on weekends
    • Support available via Mantis, Chat, Voice and Email
    • $25,000/year

We also offer:

  • Training Services:
  • Professional Services:
    • We have global teams that are experienced with large projects; they are available to create Enhancements, Integration, and any custom requirement
    • Contact us with your project needs

See Support Terms and Conditions.