SLA Support
We have 3 SLA product support options available:
- Standard Support:
- 2 day average response time for Mantis tickets
- Business Hours Support
- Support available via Chat, Mantis and Email
- This level of support is not available for Oracle users
- $5,000/year
- 524 Priority Support:
- 1 day average response time for Mantis tickets
- 524 support – (Sunday evening to Friday evening)
- Support available via Chat, Mantis, Voice and Email
- $10,000/year
- 724 Priority Support:
- 4 hr average response time for Mantis tickets
- 524 support – (Sunday evening to Friday evening)
- Plus Twelve 724 Support incidents per year to cover incidents on weekends
- Support available via Mantis, Chat, Voice and Email
- $25,000/year
We also offer:
- Training Services:
- We offer cost effective remote training courses, and multi day classroom workshops. Contact us for more information
- Professional Services:
- We have global teams that are experienced with large projects; they are available to create Enhancements, Integration, and any custom requirement
- Contact us with your project needs